Shipping policy
SHIPPING POLICY
Glow in Grace, LLC
Where We Ship
We currently ship within the United States only.
When Orders Ship
Subscription orders ship on the 25th of each month, regardless of your billing date.
Subscribers who sign up after the monthly ship date may experience a delay in receiving their first box, as we complete fulfillment for the current subscription cycle. Your first shipment will go out on the next scheduled shipment date, or sooner depending on production.
Because every bar is handcrafted and poured fresh in small batches, we ship on a set monthly schedule rather than fulfilling orders individually.
Shipping Costs
Shipping is included in your subscription price. There are no separate shipping charges at checkout.
Taxes
Applicable sales tax is calculated and added at checkout based on your delivery address.
Delivery Times
Once your package leaves us, delivery times are estimates provided by the carrier and are not guaranteed. Transit times vary by destination.
Tracking
You will receive tracking information by email once your order ships. Please allow up to 24 hours for tracking to update after you receive the notification.
Address Accuracy
You are responsible for providing a complete and accurate shipping address. We are not able to reroute packages once they have shipped. Orders returned to us due to an incorrect or incomplete address may be reshipped at your expense.
Lost, Delayed, or Stolen Packages
Once a package leaves our hands, we are not responsible for carrier delays or for packages that are lost or stolen after delivery is confirmed. We will assist you in filing a claim with the carrier.
Damaged Shipments
If your order arrives damaged, contact us at glowingingraceskincare@gmail.com within 7 days of delivery with photos of the damage and packaging. We will review and make it right.
Weather and Seasonal Notes
Extreme heat or cold can affect handcrafted soap in transit. We package with care, but we recommend retrieving your package promptly after delivery.
Questions